Door Troubleshooter | Midwest Manufacturing

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Double Door

Door with Sidelight

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Cannot remove the plastic on the glass

Use a razor knife to cut the plastic around the outside edge of each glass pane. Make sure that the knife is at a 45 degree angle, pointing towards the wood edge. Once you have cut all around the outside perimeter, lift one corner of the plastic and peel it towards the center of the glass. Repeat this by starting at the other corners and peeling the plastic toward the center.

The stain was over sprayed onto the glass

It is common to have some over spray on the glass and it is easy to clean off. The standard procedure would be to use a razor blade and/or glass cleaner to clean off the over spray. Please keep in mind that care should be used when using the razor blade.

Door appears warped

A door may appear warped if the door unit is installed out of plumb. Please check the unit for plumb. If the door unit is installed out of plumb, the door will need to be reinstalled correctly. Please refer to the Interior Door Installation Video link below.

Hingeside

Printable Instructions

If the door unit is installed plumb, the best way to check the door for warp is to perform a string test. Take a string and wrap it around the door from top to bottom checking for any gaps larger than 1/4" between the door and string. Interior doors must be allowed to hang for one year to insure the door has had a chance to acclimate to humidity of the home before claiming warpage.

Printable Instructions

Door appears out of square or sagging

If the door unit is installed out of square, this may cause the door to be too tight against the frame. Please check that the door unit is installed square by placing a square in the upper corners of the door unit on both the hinge sides. If the unit is installed square, there will not be any gaps between the square and the head jamb or the square and the side jambs.

The center screw on each hinge on the frame should be removed and replaced with a 2 1/2" screw. This will help support the door unit and prevent it from sagging.

Door appears out of square or sagging

The center screw on each hinge on the frame should be removed and replaced with a 2 1/2" screw. This will help support the door unit and prevent it from sagging.

Door appears warped

Hingeside

Printable Instructions

There is a large gap between the door and frame

There should be approximately an 1/8" margin between the door and frame down the lockside. If the margin is inconsistent, this indicates the door unit is improperly shimmed. The shims along the lockside will need to be adjusted to close up the excessive gap.

Hingeside

Printable Instructions

Bore hole does not line up with door frame

The center screw on each hinge on the frame should be removed and replaced with a 2 1/2" screw. This will help support the door unit and prevent it from sagging.

The door is too tight against or hits the door frame on the lockside

The center screw on each hinge on the frame should be removed and replaced with a 2 1/2" screw. This will help support the door unit and prevent it from sagging.

Door appears out of square or sagging

The center screw on each hinge on the frame should be removed and replaced with a 2 1/2" screw. This will help support the door unit and prevent it from sagging.

There is a large gap between the door and frame

Hingeside

Printable Instructions

Door appears out of square or sagging

The center screw on each hinge on the frame should be removed and replaced with a 2 1/2" screw. This will help support the door unit and prevent it from sagging.

Door appears out of square or sagging

The center screw on each hinge on the frame should be removed and replaced with a 2 1/2" screw. This will help support the door unit and prevent it from sagging.

For further assistance or questions contact MastercraftDoorHelp@MidwestManufacturing.com

Select an area for more specific troubleshooting

Back to general FAQ for this door

Cannot remove the plastic on the glass

The stain was over sprayed onto the glass

Door appears warped

Hingeside

Printable Instructions

Door appears out of square or sagging

The center screw on each hinge on the frame should be removed and replaced with a 2 1/2" screw. This will help support the door unit and prevent it from sagging.

There is a large gap between the door and frame

Hingeside

Printable Instructions

Door appears out of square or sagging

The center screw on each hinge on the frame should be removed and replaced with a 2 1/2" screw. This will help support the door unit and prevent it from sagging.

Door appears warped

Hingeside

Printable Instructions

The bore holes do not line up with the astragal on the inactive door

If the door unit is installed out of square, this will cause the boreholes to be misaligned. Please check that the door unit is installed square by placing a square in the upper corners of the door unit on both the hinge sides. If the unit is installed square, there will not be any gaps between the square and the head jamb or the square and the side jambs.

The center screw on each hinge on the frame should be removed and replaced with a 2 1/2" screw. This will help support the door unit and prevent it from sagging.

There is a large gap between the door and frame

Hingeside

Printable Instructions

There is a large gap between the two doors

There should be approximately an 1/8" margin between the doors. If the margin is inconsistent, this indicates the door unit is improperly shimmed. The shims around the door unit will need to be adjusted to close up the excessive gap.

Hingeside

Printable Instructions

The door is too tight against or hits the other door

The center screw on each hinge on the frame should be removed and replaced with a 2 1/2" screw. This will help support the door unit and prevent it from sagging.

Door appears out of square or sagging

The center screw on each hinge on the frame should be removed and replaced with a 2 1/2" screw. This will help support the door unit and prevent it from sagging.

Door appears out of square or sagging

The center screw on each hinge on the frame should be removed and replaced with a 2 1/2" screw. This will help support the door unit and prevent it from sagging.

For further assistance or questions contact MastercraftDoorHelp@MidwestManufacturing.com

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Leaking at the sill

Make sure the corner seals are installed in the bottom corners of the frame and the weatherstripping is in good condition and running the length of the frame.

Detail of the seam between jamb and sill

The door unit should be caulked underneath the sill, at the nose of the sill, and where the sill meets the door frame.

The door unit should be caulked where the brickmould meets the door frame and the wall.

Verify that the door unit is installed plumb and square. Hingeside Plumb

Lockside Plumb

Printable Instructions

Hingeside Square

Lockside Square

There is daylight visible in the bottom corners

Make sure the corner seals are installed in the bottom corners of the frame and the weatherstripping is in good condition and running the length of the frame.

The door is dragging on the bottom

If the door unit is installed out of square, this will cause the door to drag on the threshold. The door unit will need to be reinstalled correctly in order to operate properly. Please refer to the below link to the Exterior Door Installation video. Lockside Square

Hingeside Square

To prevent the door from sagging, two hinge screws into the door frame should be removed and replaced with two 2 1/2" screws. This will help support the weight of the door.

Make sure the threshold is adjusted to make proper contact with the door sweep. You will be able to tell the threshold is adjusted properly by closing the door over a piece of paper. Pull the paper from between the sweep and the threshold. If the paper tears the threshold is adjusted too high and it will prematurely wear out the sweep. If there is no tension on the paper, this will create potential for water leakage.

The weather-stripping is damaged / short

The weather-stripping should be in good condition, running the length of the door frame, and making good contact with the door.

The blinds in my window no longer operate

The blind operator may have become disengaged. Slide the operator to the very top for full engagement. You should hear/feel two clicks. This indicates the magnets have been re-engaged.

The window appears crooked in the door

The screws around the window can be loosened and the window can be adjusted in the door.

The glass is cracked in the window

Replacement glass can be ordered on The Online Door Store and can be installed following the Instructions.

The design is off center inside the glass

Contact the MASTERCRAFT door help team by emailing MastercraftDoorHelp@MidwestManufacturing.com

The window is leaking

The screws around the window may need to be tightened. To access the screws, remove the screwhole covers from the interior of the window frame. Use a #2 phillips screwdriver and turn each screw to make sure it is tight.

There is moisture in between the panes of glass

Contact the MASTERCRAFT door help team by emailing MastercraftDoorHelp@MidwestManufacturing.com

There is excess caulking around the window

There may be excess caulk around the window frame, which is normal and easily removed. Please use glass cleaner to lubricate the caulk, then run a razor blade around the perimeter and gently remove the caulk with a putty knife.

Cannot remove the plastic on the glass

The stain was over sprayed onto the glass

Door appears warped

Door appears out of square or sagging

Door appears out of square or sagging

Door appears warped

There is a large gap between the door and frame

Bore hole does not line up with door frame

The door is too tight against or hits the door frame on the lockside

Door appears out of square or sagging

There is a large gap between the door and frame

Door appears out of square or sagging

Door appears out of square or sagging

Cannot remove the plastic on the glass

The stain was over sprayed onto the glass

Door appears warped

Door appears out of square or sagging

There is a large gap between the door and frame

Door appears out of square or sagging

Door appears warped

The bore holes do not line up with the astragal on the inactive door

There is a large gap between the door and frame

There is a large gap between the two doors

The door is too tight against or hits the other door

Door appears out of square or sagging

Door appears out of square or sagging

Leaking at the sill

There is daylight visible in the bottom corners

The door is dragging on the bottom

The weather-stripping is damaged / short

The blinds in my window no longer operate

The window appears crooked in the door

The glass is cracked in the window

The design is off center inside the glass

The window is leaking

There is moisture in between the panes of glass

There is excess caulking around the window

The blinds in my window are crooked