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Frequently Asked Questions

Exterior Doors
The screw hole covers are missing around my window. How do I get replacements?

You can submit a request through our chat function or through any Menards store and replacement screw hole covers will be mailed to you. If you do not wish to wait for replacement screw hole covers, the screw holes can be filled with putty (stainable wood putty for fiberglass doors).

How do I find my ENERGY STAR® certificate?

We supply certificates for our ENERGY STAR® rated products on our web site. Click here to find your certificate.

What is a glass obscurity rating?

The obscurity rating is a guide to help determine the distortion and how much of the interior of your home you are able to see when viewing from the outside. The obscurity ratings are subjective to each different window manufacturer. A rating of 0 would be the clearest glass and 10 is most obscure.

Are your patio doors ENERGY STAR®-rated?

Depending on the glass option selected, the majority of MASTERCRAFT® patio doors are ENERGY STAR®-qualified and are eligible for the federal energy tax credit. Please visit our door designer and view all of the patio door options available to you and see if your door will qualify.

The door edge is not notched out for the plate that came with the lockset.

The door is manufactured with a 2 1/8" bore hole on the face of the door and a 1" drive latch on the edge of the door. If a strike plate is supplied with the lockset for the area around the drive latch, this area will need to be mortised out at the time of installation. Since all locksets are not supplied with the strike plate, this is not done during manufacturing.

The weather-stripping and/or sweep on my door unit need to be replaced.

The weather-stripping and/or sweep on my door unit need to be replaced. The Menards stores sell genuine packaged replacement weather-stripping sets, sweeps, and corner seals in their Millwork department. These items are packaged in MASTERCRAFT® packaging. Door bottom sweeps are wear-and-tear items and will need to be periodically replaced. If the door unit is received with any of these items damaged, an Installed Guest Complaint form can be filed and vouchers for replacement sets will be sent out.

What is involved in properly maintaining my exterior MASTERCRAFT® door unit?

Be sure to periodically inspect the finish on the door. Stained products usually need to have a top coat either reapplied or possibly refinished on a yearly basis, depending on the amount of exposure to the elements. Periodic inspection of the caulking used to seal the door unit is also recommended. If the caulk appears to be wearing away, please make sure to reapply caulk in the areas listed on the installation instructions.

I received my window damaged by Fed Ex, and when I called them to make a claim, they requested the value, more info, etc. How do I get a new window sent?

Please contact Fed Ex and tell them you are the recipient of the package that is damaged. You would like to place a CALL TAG to have the damaged packaged picked up and returned to the shipper.

Are all the exterior glass doors tempered glass?

Yes. All MASTERCRAFT® interior and exterior glass doors come standard with tempered glass.

I have a problem with my door unit. How do I get the issue resolved?

Most issues can be resolved using the Door Troubleshooter or found in the Installation Instructions. If your issue is not solved using these two methods, please email MastercraftDoorHelp@MidwestManufacturing.com with a brief explanation of the issue, pictures, and any paperwork from the purchase of the door including the sku.

Interior Doors
What is the process used to pre-finish MASTERCRAFT® interior doors?

We start with the highest quality and the best prices available. The doors are prep-sanded, touch-up sanded by hand, and QC checked. Mechanically denibb (Process of wood burr removal) comes next. An oil-based stain is applied and subsequently wiped by hand. The first coat of pre-catalyst vinyl sealer is applied at 24% solids and 3-1/2 wet mils. The doors are then oven-cured. A second mechanical denibb is applied next, followed by a second coat of precatalyst topcoat, applied at 28% solids and 3-1/2 wet mils is applied to the door. The door is oven-cured. The doors are then packaged.

I recently purchased a set of pre-finished French doors made by MASTERCRAFT®. While I am pleased with the doors, I am a bit befuddled with the plastic film on the glass. I presumed that it would peel off effortlessly, but it seems to go in behind the mullions. Not wanting to put up with the hassle of cleaning off all the panes is the reason I purchased them refinished. How can I remove the plastic without a day's effort?

Your glass doors have a plastic film over the glass to protect it while the doors are being painted or stained. Once finishing is complete, the plastic can be removed by carefully cutting it with a razor knife around the outside edges of the plastic. Be careful not to scratch the glass and stay as close to the outside edges as possible. The plastic film will now peel off of the glass.

Are the interior glass doors tempered glass?

Yes. All MASTERCRAFT® interior and exterior glass doors come standard with tempered glass.

I have a problem with my door unit. How do I get the issue resolved?

Most issues can be resolved using the Door Troubleshooter or found in the Installation Instructions. If your issue is not solved using these two methods, please email MastercraftDoorHelp@MidwestManufacturing.com with a brief explanation of the issue, pictures, and any paperwork from the purchase of the door including the sku.

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